Work in line with companies Vision
Company will be the clear #1 worldwide provider of products, services and solutions that connects technology with customers, powers the supply chain and delivers premium investment results.”
Work in line with Companies Values:
Open and courageous
High performing and accountable teams
Working effectively with no boundaries
Innovation and execution
Passion for customer service
On the basis of the Business Unit’s needs and definitions fulfil the competency criteria for “Manager of Staff” within Clear Performance.
Key tasks responsibilities
Create as many design-wins as possible at Arrows customers, in line with EMEA supplier & technology strategy, to maximize the generation of profitable, protected, business.
Work with FAE Leader and Territory Managers to define core customers, agree and review account technical strategies
Ownership and drive of Customer technical strategies and activities at assigned customers:
Regular customer visits
Identify new projects and maximise solution selling and parts per project
Follow up on opportunities
Convert opportunities to Wins
Frequent customer visits with suppliers
Local ownership and drive on assigned suppliers/technologies
Responsibility of the channels DW results in the assigned territories/customers, both direct and indirect Customers (via local or offshore CEM)
Building high level relationship with customers R&D management
Active participation in EPC, EDGE, TestDrive & other EMEA programmes and execution into assigned Territory/Customers
Build up and maintain relationship with key customers, suppliers, sales and marketing
Selling the Companies benefits to customers and suppliers
Active preparation and participate in supplier reviews
Attend relevant supplier training
Loading and maintenance of Design Registrations on internal and external supplier systems (in conjunction with Design Registration Support team), including GBC
Customer/Supplier activities (Workshops, seminars, trainings, exhibitions etc)
Input to Asset stock profiling (Tools & new products)
Handover projects to sales and secure billing and margin when project is won, for both direct and indirect customers
Experience of working with electronics products or technologies
Project management experience
Adequate technical/technology or commercial education
Experience and understanding of country electronics markets
Customer Service Excellence
Influencing & Relationship Building
Dealing With Ambiguity
Good communication skills
EMEA & Regional Engineering & Marketing Team (RDs, RLMs, SBMs, FAEs)
Regional Quote team
Design Support Team
Act with a sense of urgency to execute and implement strategies which positively impact sales and performance results.
Manage each customer interaction by clarifying the goals for the call, the agenda and the decisions needed and purposeful next steps.
Transform sales and service calls into results.
Breakdown organizational barriers to meet customer needs.
See tasks through to completion regardless of obstacles.
Know how and where to make trade-offs to achieve desired outcomes.
Opportunity Generation Skills
Uncover/Identify Company opportunities in key accounts.
Develop a tele-sales strategy to identify target decision makers and plan calls to meet performance goals.
Use personal and professional networks to develop new customers within the wiring and connector industry.
Find ways to influence and tailor sales processes so as to favourable the companies position.
Demonstrate excellent phone skills in working with customers that lead to high quality contacts in both sales and service.
Build appropriate rapport and establish constructive and effective relationships with employees, executives, peers and customers to meet business needs.
Develop and maintain high personal viability, credibility and trust.
Establish rapport with customer contacts and others involved in the wiring and connector industry.
Adapt personal style, work methods and individual capabilities to contribute to business goals.
Lead and collaborate with other members of the Company team in the execution of the business strategy.
Communicate timely and accurate information regarding developments in the selling/servicing process to other members of the team.
Communicate expected outcomes of telephone conversations and emails with key accounts to other team members.
Business, Financial and Technical Expertise
Excellent understanding of the wiring and connector industry and the challenges faced by the customer.
Ability to work with management to design, sell and implement complex wiring and connector solutions and interface these with Company capability.
Effectively discuss business and industry issues with key accounts and sales management.
Utilize customer, industry and market knowledge to develop call plans which meet customer and Company needs.
Understand customer’s strategic direction, inventory plans and other key measurements.
Ability to orchestrate numerous activities and the efforts of several parties in driving the selling process from inception to implementation.
Facilitate communications among parties internal to the Company, internal to the customer and between the customer and the Company.
Ensure that all parties have the technical, legal and project information they need or want.
|Job Category||EMEA Engineering and Marketing|